4 star grading renewed
Every year establishments that are graded by Tourism Grading Council of South Africa [TGCSA] get inspected by an assessor. Liz at Lancaster’s was assessed a few weeks ago. And it made me realize just how far we have come in 23 years. In the early days of being graded, it would take us many days to prepare for an assessor’s visit as there was always so much to be fixed, adjusted, divvied up …. . Now all is in place and apart from a double check on dust on the blinds, little hand-prints on glass doors and a double check that freezers aren’t iced up … there is no extra preparation needed. This is such a huge tribute to the Liz at Lancaster team who keep a keen eye on maintenance issues and housekeeping details – not an easy task with high occupancy levels.
Tourism Grading Council Assessor’s report
The percentage points required for a 4 star establishment are between 75 and 83%. So with 81% we are very pleased.
The assessor’s summary report read:
This is a well-run establishment where the owner manages the day to day running of the business. The owner personally greets the guests and shows them to their units and around the property. The bedroom units are large and spacious with kitchenettes, comfortable seating & dining table & chairs. Each unit also has its own outside private patio where they can relax with a cup of coffee. The units all have en-suite bathrooms with separate bath & shower. Bathrooms also have a good space. The shared public areas include a cosy lounge with fire place and dining area overlooking the beautiful gardens. The garden has a swimming pool with loungers and table & chairs. Guests enjoy gardens. The staff are extremely friendly and greet guests with a warm and friendly smile. Because the bedroom units are spacious this makes for a lovely home away from home establishment for medium to long term staying guests.
Well done team Liz at Lancaster!