2018 TripAdvisor Travelers’ Choice award winners: Managing Expectations

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Evaluating standards: From benchmarking  to crowdsourcing Back in the 1994 when Liz at Lancaster first started, the only benchmarking publication (ie requiring certain set standards) – for B&Bs and guesthouses in South Africa was the Portfolio Collection. To be included was a great honour and it certainly kick-started Liz at Lancaster.  Soon various benchmarking bodies […]

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Top 3% ! Thank you team Liz at Lancaster!

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We have just received the following in an email from hotelscombined.com: Liz at Lancaster Guesthouse has just been awarded the HotelsCombined Recognition of Excellence for 2016! This award is in recognition for consistently achieving the highest standards of Customer Satisfaction worldwide. We know this because the team here at HotelsCombined undertook the largest analysis of customer […]

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Bienvenue from Thomas

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Entrepreneurship: French speaking tourist guide Several weeks ago I blogged about the importance of the development of entrepreneurs .   Here’s the story of but one. We have many French-speaking guests come to stay at Liz at Lancaster, sent to us by AFS-decouverte, a company specializing in French tours through Southern Africa (thank you Yann).  Many of […]

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