Customer loyalty is all !

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Why Liz at Lancaster? Guest feedback A repeat guest who comes out with an international law delegation chooses to  stay here at Liz at Lancaster rather than with his colleagues at a 5 star hotel in Sandton. When he booked again I thanked him as always for his loyalty to us. His reply was:  ‘A […]

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Changing face of the travel and tourism industry

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The face of the travel and tourism industry is changing rapidly This is happening in many ways:  in the way that people access information on their holiday destinations the kind of travelers the experiences they are looking for Different way people are accessing travel information According to Google,  19% of hotel queries came through mobiles […]

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The Phoenix arises – 54 on Bath

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The Grace hotel in Rosebank started as part of the Brand’s family-owned and run group of hotels.  The first of these hotels was the Mount Grace in the Magaliesberg.   In 1983 Chippy Brand and his wife, Cynthia, with no training in the hospitality industry, transformed the venue from a run-down church camp into a popular […]

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Finger in the air: Where do you want to go?

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Transport by mini-bus Getting around Joburg without your own car is a challenge.  However, various initiatives and infrastructural developments have been introduced with varying degrees of success.  The Gautrain running between the airport,  Pretoria and Joburg Central, with stops on the way, is very fast, clean, safe and  effective but unfortunately quite expensive for daily […]

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Another award for Liz at Lancaster Guesthouse

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Another award for Liz at Lancaster Liz at Lancaster won another award last night when the 2012 AA Quality Assured Accommodation Awards were announced.  Although we didn’t win in our category Guesthouse with Breakfast, (congratulations to Cycad Guesthouse in Polokwane), we won a special award:  Travellers Value Award for “Top-end Executive and/or Leisure Travellers City. […]

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