Why Liz at Lancaster? Guest feedback
A repeat guest who comes out with an international law delegation chooses to stay here at Liz at Lancaster rather than with his colleagues at a 5 star hotel in Sandton. When he booked again I thanked him as always for his loyalty to us. His reply was: ‘A familiar suite, comfortable bed, your wonderful underfloor heating … and you and your caring staff!: an oasis after 22 hours in the air!’ What a compliment, thank you Gordon.
Hotel or guesthouse: pros and cons
We then spoke further about the pros and cons of a good guesthouse as opposed to a 5 star hotel and these are some of things he came up with
| What hotels offer that Liz at Lancaster doesn’t | What Liz at Lancaster offers that offers that hotels don’t |
| On–site bars | Seclusion & privacy |
| Gyms and saunas | Direct access to a garden environment |
| 24 hour room service | Fresh air: being able to choose to sleep with windows open |
| International chic decor of a chain hotel which is the same the world over and so entirely familiar and predictable | Fully equipped kitchenettes allowing for light meals to be prepared ‘at home’ |
| Business centres | No buffet style breakfasts – cooked to order |
| Meeting rooms | No long corridors and hotel noise |
| Waking up to bird calls in the morning | |
| Watching the sunset beyond the pool area | |
| Seeing the full moon rise at the back of the property | |
| Access to informed local knowledge rather than a concierge working on commission | |
| Feeling a real sense of familiarity and return to a second home on repeat visits | |
| Staff and management who really go the extra mile | |
| Being able to jog in the neighbourhood and run in a nearby park | |
| And with the most expensive unit ( a two-roomed cottage with a separate living/dining room) at a single rate of R1100 – all at a fraction of the cost of a 5 star hotel . |
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