2018 TripAdvisor Travelers’ Choice award winners: Managing Expectations

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Evaluating standards: From benchmarking  to crowdsourcing Back in the 1994 when Liz at Lancaster first started, the only benchmarking publication (ie requiring certain set standards) – for B&Bs and guesthouses in South Africa was the Portfolio Collection. To be included was a great honour and it certainly kick-started Liz at Lancaster.  Soon various benchmarking bodies […]

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