2019 December Newsletter

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To all our wonderful guests, friends, colleagues and suppliers – another year-end rushes towards us breakneck speed. Although 2019 has been a very tough year for most South Africans, there’s also a lot to be grateful for. The summer rains have finally come to Jozi. Nearby Delta Park has transformed overnight and the garden here […]

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2018 TripAdvisor Travelers’ Choice award winners: Managing Expectations

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Evaluating standards: From benchmarking  to crowdsourcing Back in the 1994 when Liz at Lancaster first started, the only benchmarking publication (ie requiring certain set standards) – for B&Bs and guesthouses in South Africa was the Portfolio Collection. To be included was a great honour and it certainly kick-started Liz at Lancaster.  Soon various benchmarking bodies […]

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