Top 3% ! Thank you team Liz at Lancaster!

We have just received the following in an email from

Liz at Lancaster Guesthouse has just been awarded the HotelsCombined Recognition of Excellence for 2016!

This award is in recognition for consistently achieving the highest standards of Customer Satisfaction worldwide. We know this because the team here at HotelsCombined undertook the largest analysis of customer opinions online across millions of points of data. We now have a complete and comprehensive understanding of over one million hotels worldwide, taking our team of data experts months to finalize.

From left to right: Thandie, Rose, Tagala, Liz, Alick and Catherine
From left to right: Thandie, Rose, Tagala, Liz, Alick and Catherine

Specifically to date, we found and processed 256 opinions that your guests have posted on a variety of different websites, forums and social media, resulting in an incredible score of 9.85 out of a possible 10.

You are now representing the top 3% of accommodation worldwide for Customer Satisfaction.

It is a huge honour to have received this award. However, while we would not go as far as Mark Twain who said ‘ There’s lies, damned lies and statistics’,  we are a little cautious of the claim of being in the top 3% worldwide!  But we accept the positive feedback and recognition gratefully, and commit to continuing to provide excellent service going forward.

Thanks to team Liz at Lancaster: Tagala Mlalazi (aka Mr T), Catherine Mahlangu, Thandie Makamo, Rose Mpofu and Alick Ncube.  Without all of you (and Liz!) this would not have been possible. And of course to the most important people of all – our guests.  A huge thank you to all of you for your ongoing loyalty and support.

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