Excellent report of Liz at Lancaster Guesthouse from the AA Assessor
Liz and her team are proud of the accolades from the AA Assessor . Our service standards are recognized as ‘a benchmark in the industry’ which is high praise indeed. The full report follows below:
Check-in Once again, Liz at Lancaster is ranked #1 on Trip Advisor in a category comprising some 230 other establishments in Johannesburg – congratulations to the Team! Excellent communications.
General Efficiency The excellent efficiency of Liz, Zac, Catherine and Thandie is best reflected by the review of an Australian guest: “Absolutely nothing is overlooked. I guarantee that if you need something, it will be in your room somewhere.”
Cleanliness Overall of excellent levels – particularly when considering the extent of the guest suite appointments and the exceptional occupancies maintained at this establishment. Detailing includes outdoor doormats plus indoor dust-trapper mat, defrosted fridges etc.
Maintenance New: Older-style security doors on each unit and main core access doors replaced with unobtrusive Trellidoors – excellent effect & functionality. All bathrooms fitted with extendable vanity mirrors. Excellent overall maintenance.
To Check: Earth – cornice above shower; any outdoor doormat wear; any light fray on selected bath mats; Coral – chrome shower stay – rust prevention? Ochre – wall mark to right of headboard. [We are dealing/have dealt with these issues.]
Friendliness Outstanding – the perfect balance between friendliness and professionalism.
Local Knowledge Excellent. “Liz, a mine of information on where to go, what to do, a great help when it came to organising everything we wanted to do into two weeks, her advice is invaluable.”
Service Efficiency Not an overnight stay, but Liz and her team’s unerring service standards – reflected in guest commentary – are a benchmark in the industry and a cornerstone of her exceptional success.
Bedrooms (Type 1) Exceptionally well maintained and absolutely nothing has been overlooked in the way of appointments. However, layouts, storage and interior design preclude any unit seeming to be cluttered. Excellent in all respects.
Bathrooms (Type 1) All fittings, fixtures, linen and amenities are top-drawer items in excellent condition.
Public Areas Warm, wonderful main core interiors comprise Breakfast room and lounge – leading to the pool garden, or provide a refuge from the winter at one of the fireplaces. Lovely ambiance. Each unit has a charming private, secure courtyard – most with sun loungers – with dining table/chairs, ashtray and most attractive decor. Excellent.
Building Exterior First impression of excellent attention to maintenance. The recent addition of a curtain of wired pebbles along the parking wall sets the tone of Liz’s attention to every detail of her guests’ experience.
Parking Brick paving in sound condition – no oil stains; demarcated, shade-cloth covered bays; well lit, close to accommodation. Zac’s business is to provide transfers etc. – and the guest commentary on this service is glowing – congrats Zac!
Grounds & Gardens From the indigenous-focus verge, through to the unit courtyards with their potted plants and the charming access garden with water feature, the grounds are immaculately maintained and offer a sense of ease and tranquility.
Security Every possible measure is in place – down to signage indicating any area which could be slippery when wet. Excellent.
Food Quality Food not experienced, but quality cafetiere coffee served – thank you. Guest reviews reveal the highest satisfaction with breakfast service and quality. Each unit has extensive appointments for self-catering; units very neatly packed, all items and appliances in sound condition.
Overall The proposed, unequivocal Superior endorsement is subject to the approval of the committee.
Commendations Succinctly stated by Cath from the UK: “I could write for ever but still not convey how wonderful Liz at Lancaster is. All I can say is stay there and find out for yourself – I can guarantee you will not be disappointed.” Superior in all respects, Liz at Lancaster continues to be one of the most sought-after and memorable destinations in Johannesburg. We are truly proud of your invaluable contribution to the hospitality industry Liz. Thank you.
Concerns None.
Web Review Outstanding web site!
So thank you to all our guests who keep coming back; to those who refer us to their friends and colleagues; and to those of you who have written reviews on TripAdvisor. It makes a huge difference to get your feedback and for other travellers to get a sense (from a fellow traveller’s perspective) of what we offer. Next year will be Liz at Lancaster’s 20th anniversary.